In this article we would like to answer the most important questions about the new Service Desk which is going live on the 1st of July.
- How are tickets created?
- How can you log in?
- How can you edit your own profile?
- How can you reset/change your password?
- How can you share tickets?
- What happens to the old Service Desk and our tickets?
1. How are tickets created?
To create a new ticket, you must first register for the Service Desk. To do so, simply click on “Contact support” or“Login” in the upper right corner of the COYO Campus. Here you can log in using your e-mail address and password. Clicking on “New request” opens a new ticket. Click here for more information on how to create the perfect ticket.
2. How can you log in?
As a COYO customer, you will be given access to our Service Desk by the Customer Success team. To log in, click on “Contact support” or “Login” in the upper right corner of the COYO Campus. You can then log in using your e-mail address and password.
3. How can you edit your own profile?
To edit your profile, select “Edit profile” in the upper right corner underneath your profile picture after logging in to the Service Desk. Here you can customize your name, profile photo, e-mail address and phone number (optional).
4. How can you reset/change your password?
If you have forgotten your password or need to reset it for any other reason, select “Change password” in the upper right corner underneath your profile picture after logging in to the Service Desk. Then enter your current password and the new one twice.
Please note the following password requirements:
- At least 5 characters long
- Less than 128 characters
- Must be different from the e-mail address
5. How can you share tickets?
If you have booked a service package for your COYO contract, you are entitled to have several accounts within the Service Desk. All your company colleagues are assigned to the same organization in the Service Desk and can thus view any ticket that has been created. This is an automatic process.
6. What happens to the old Service Desk and our tickets?
The old Service Desk will be gradually shut down and your access to it will be deactivated. We take your open tickets with us step by step when we switch over to the new Service desk. After that you can find them as usual in the tickets overview. We will not take over any closed tickets.