Especially in fast-paced work environments, it can be easy for your users to forget to take a look at their Haiilo every now and then. Email notifications are one of the best levers to increase user activity and engagement.
Email notifications are designed to be quite granular: They provide your users with a good overview of what happened in Haiilo during his absence. The entry summarizes everything from official company news to chats to social interactions.
Already at this point, a user can jump directly to your digital home. With regular reminders, you can increase the activation rate this way.
For users who need more context about whether the content is relevant to them and worth visiting the Digital Home, teasers with the latest articles are then displayed. Just enough to make them curious, but not so much information that it no longer seems necessary to log into Haiilo.
This includes information like:
- Who sent the chat messages?
- Which site published a blog post?
- What is the content that I missed?
We took a practical approach here by splitting the news section into:
- "Company News", showing all blog posts from auto-subscribed sites.
- "Articles", which show all blog posts from sites that your users are personally interested in.
Just below the blog posts follow five cards with different types of interactions that a user may have missed since the last notification email.
- Own mentions on the timeline
- Unread channel messages
- New comments on Timeline posts you're subscribed to
- Invitations to communities
- New followers
Only the sections that contain content are shown at a time.
In the administration you can set whether your users should receive email notifications from your Haiilo.
The mail is only sent if the user has not been logged into Haiilo for a long time and there are new notifications. The value of "X new posts on your personal timeline" in the notification mail always refers to how many new posts are on the homepage timeline at the time the mail is sent. It could be that you have already seen your notifications on Haiilo after receiving the email. In this case, the link in the email would not point to any new content.
So if the email notifications are generally enabled for your Haiilo, each user can decide for himself/herself in his/her personal settings if he/she wants to receive them and with what frequency.
The frequency settings for the email notifications are: monthly, bi-weekly, weekly and daily.
By the way, the emails are sent at specified times depending on the time zone and frequency settings:
- Daily: Every day, 10:00 a.m.
- Weekly: Every Monday, 10:00 a.m.
- Bi-weekly: Day 1 and Day 15, 10:00 a.m.
- Monthly: Day 1, 10:00 a.m.
If you have customized your Haiilo in your own CI design, this will also be adopted for the email notifications.
The following color coding are in the emails analogous to already defined elements of your Digital Home:
- Email Header Background → Navigation Background
- Email background → background color
- Email button → button background color
- Text link → link color
- Text color → Text color
From which email address are the emails sent in the cloud?
Haiilo sends mails in the cloud with the sender "firstname.lastname@example.org". Please adjust your spam filter/whitelist accordingly.
Why don't I receive mail notifications?
Mail notifications are an important tool to inform users about news on a daily basis. This creates attention and encourages them to actively use Haiilo. It is all the more annoying if they do not receive any emails. If this is the case, there can be several reasons for this:
Case 1: Spam filter
Depending on how restrictive your spam filter is, it may be that the mail with the notifications is mistakenly sorted into the spam folder.
This can be avoided:
- Haiilo Cloud: Please add the sender address "email@example.com" to your address book.
- Custom Email: Please ask your department from which address the mail is sent and add it to the address book.
Case 2: Error in the mail address
A small typing error can have a big impact. It is therefore important to double-check whether the correct e-mail address has been entered. This problem occurs more often if users have multiple email addresses or if there has been a change in the email ID.
Please contact your administrator and find out which e-mail address has been deposited in the user directory. Changes must always be made in the user directory - a mere change in the profile has no effect!
Case 3: Frequency of notifications
If the notification options for emails are set to "Every day", please note that Haiilo checks the open notifications once at 12 o'clock.
So if there is no notification until 1pm, no email will be generated that day. The same applies if all notifications have been read before 12pm: No e-mail will be generated.
If you want the check to be performed more often, your users should adjust the notification interval themselves.