HAR export for Haiilo

You can report error messages within Haiilo to us via a ticket. The more precisely you describe the malfunction, the easier it is for us to reproduce this and thus to help you. For our technicians, it’s very helpful to see which processes are running in the background. This can be seen in a HAR export of the Network tab under Developer Tools in the browser. In this guide, we’ll show you how to create a HAR export for common browsers:

1. Chrome
2. Firefox
3. Edge
4. Safari
5. Opera

Chrome

1. Open the corresponding Haiilo page in your browser.
2. Right-click on an empty area in the window and select the option "Inspect". A new area appears in the browser window.
3. Select the "Network" tab.
4. Reload the page manually with CTRL+R to start the console. If you now replicate the problem, various list entries appear in the left-hand menu of the console, with at least one entry shown in red.
5. Export the content of the browser Developer Tools as a HAR file. This option is shown with an arrow button.
6. Send us the file via a ticket.

Firefox

1. Open the corresponding Haiilo page in your browser.
2. Right-click on an empty area in the window and select the option "Inspect element". A new area appears in the browser window.
3. Select the "Network analysis" tab.
4. Reload the page manually with CTRL+R to start the console. If you now replicate the problem, various list entries appear in the left-hand menu of the console, with at least one entry not shown in green. If something isn’t running as it should, the error is shown in purple or red in Firefox.
5. Export the content of the browser Developer Tools as a HAR file. You can find this option at the top right in the dropdown menu of the gear wheel icon.
6. Send us the file via a ticket.

Edge

1. Open the corresponding Haiilo page in your browser.
2. Right-click on an empty area in the window and select the option "Inspect element". A new area appears in the browser window.
3. Select the "Network" tab.
4. Reload the page manually with CTRL+R to start the console. If you now replicate the problem, various list entries appear in the left-hand menu of the console.
5. Export the content of the browser Developer Tools as a HAR file. You can find this option in the top left above the floppy disk icon, "Export as HAR".
6. Send us the file via a ticket.

Safari

1. Open the corresponding Haiilo page in your browser.
2. Right-click on an empty area in the window and select the option "Inspect element". A new area appears in the browser window.
3. Select the "Network" tab.
4. Reload the page manually with CTRL+R or with the Update button to the right of the URL to start the console. If you now replicate the problem, various list entries appear in the left-hand menu of the console.
5. Export the content of the browser Developer Tools as a HAR file. You can find this option at the top right as an export icon.
6. Send us the file via a ticket.

Opera

1. Open the corresponding Haiilo page in your browser.
2. Right-click on an empty area in the window and select the option "Inspect element". A new area appears in the browser window.
3. Select the "Network" tab.
4. Reload the page manually with CTRL+R or with the Update button to the right of the URL to start the console. If you now replicate the problem, various list entries appear in the left-hand menu of the console.
5. Export the content of the browser Developer Tools as a HAR file. You can find this option at the top right above the download icon.
6. Send us the file via a ticket.

If you still have questions about the process, you’re welcome to contact us via the Service Desk.