With Haiilo, you don’t just get software; Haiilo also gives you all of the building blocks for your Digital Home. So, in addition to your Haiilo interface, we’ve also set up further platforms that offer you an ideal customer experience:
We recommend that you save the links for direct access.
Our customer portal is your access point for your contractual content. You can find
- your invoice details,
- all invoices,
- your product,
- your license size, and
- booked add-ons here at a glance.
Our On-Premises customers can also have license keys generated in the Customer Center by entering their server ID.
Please bear in mind that you can’t register independently for the Customer Center. You will receive the login details from us. This also applies if you want to give access to your other colleagues. Simply contact our Service Desk. By the way, you can find the direct link in our Customer Center.
In your Haiilo under Administration > Subscription, the button "Manage subscription" will also take you straight to the Customer Center.
Have you booked a service package? Then our Service department is also available to you by phone. The telephone number can be found under the section "Customer Success".
The Service Desk is where you can go for quick assistance. Our colleagues will provide all kinds of support. Via our ticket system, you can reach us every day during our business hours, Monday-Friday, 9:00 a.m. – 6:00 p.m.
Feedback helps us to get even better! Write to us if you have questions about the product, have discovered a malfunction, or need technical assistance. If our colleagues don’t know the answer themselves, they’re sure to know who to ask!
You can read more about the ticket system here.
Always stay up to date with the Cloud! On our status page for the Cloud, we give you regular updates on when maintenance work will be taking place in the Cloud. This includes new versions or patches, which are applied to the current version. If your Haiilo is ever unavailable, it’s always worth taking a look at the status page before submitting a ticket: If the Cloud status is green, it might be worth checking your local Internet connection.
On the status page, you not only see whether the Cloud is online, but also whether the Customer Center and our Homepages are available.
Subscribe to the status page and you’ll automatically get e-mails if there are any changes for the Cloud.
The Haiilo Home Knowledge Base
With our Knowledge Base, we’ve created comprehensive instructions for the product Haiilo. Using the analogy of building a house, we’ll take you through building and expanding your digital home. In our Knowledge Base, we explain how to integrate apps and what the best use cases for them are, what the reasons could be if not all of the users from your user directory have been synchronized, how to best set up a backup for your instance, and much, much more.
Whenever you have questions about the product, take a look in our Knowledge Base to see whether we’ve already given the answer there. And if you nevertheless find that something’s missing, just click on the top right button to contact us:
The Onboarding helps you to initially set up your Digital Home.
Upon signing the contract, you not only get the logins for the platforms mentioned above, but you also get access to our Onboarding. This is where we give you a compact overview of all of the functions with further links to the Knowledge Base. At the start of your project, we give you a few tips and tricks in the kick-off call. Near the end of your concept phase, before you start bringing content and users onto your platform, contact us again if you still have any unanswered questions about the product.
Do you want feedback on setting up your own content? Book one of our service packages or get in contact with one of our partners.
As our customers, you can make yourselves heard! Our Product Roadmap makes it possible for you to contribute your ideas, give us feedback, or simply stay up to date on developments. You will be automatically informed about updates once you’ve submitted feedback. This allows you to directly keep track of which features and improvements we are planning to add to Haiilo in the near future. Curious? You can find out here exactly how it works.