To use your digital home in full, you’ll also offer your colleagues files to download. Those working on a desktop can download the desired files in the usual manner and save them in their preferred folder depending on the browser settings. Things are a bit different in the mobile version. It makes no difference whether you’re using the COYO app or COYO Classic.

As it concerns company information, a direct download of files is not provided. For data protection reasons, we do not save files in the device’s file system, but in the app cache in advance. PDFs and the common Microsoft Office documents are displayed as a preview, normal read access is thus provided.

If you nevertheless want to download the file, the process differs depending on the operating system:

• iOS
  The display under iOS is somewhat misleading here. The file is downloaded for opening, but not saved on the device; this step needs to be done manually.
  The users have the option in the opened file to also download the file from the app cache, i.e. save it on the device. Using this function, the user can optionally select the save location for the file or, if applicable, add it directly to an e-mail as an attachment.

• Android:
  To move a file to a local cell phone folder, the file can be opened from the app. The file opens in the reading view or a compatible 3rd-party app (e.g. Acrobat Reader). There is usually the option there to "share" the file to a location of your choice.

What’s the background?

• Many devices are configured in such as way that the entire system is saved in a Cloud. If the downloaded data were to simply be in a file folder, there would be the risk of it quickly ending up somewhere random in the network.
• Apps can’t access the data in the cache of another app. This way, we prevent the data ending up in, e.g., a private Google Drive service in a clearly readable format.
• If a user leaves the company and no longer has access to their COYO account, they also no longer have access to downloaded data after logging out (as they no longer have access to the app cache).