The forum app – Haiilo Knowledge Base

The forum app in Haiilo is used to address certain questions and topics and to discuss them with several people.

Create a thread
Highlight a thread
Thread status
Change sorting
Notifications
Examples
FAQ

Create a thread

You can add the app to your page or community via "Create app". The prerequisite for this: You are the admin of the page/community or you have global admin permissions.

"Create a new thread" allows you to create a new thread. Each member of your page or community can create a new thread.

Bildschirm_foto_2022-11-23_um_17.41.53.png

You then simply give your thread a title and describe your concern or goal. "Publish thread" creates the thread.

Bildschirmfoto_2022-02-08_um_08.35.47.png

Highlight a thread

You can highlight threads by pinning them. A pinned thread is always permanently anchored to the top of the overview, regardless of the other threads.

Thread status

A thread can have one of two statuses: open or closed. The author of the thread or an admin can close a thread at any time. This can be done either directly in the post or in the overview via the three dots. Behind the title of a thread you can always see the current status. Once a thread has been closed, no more replies can be added.

Bildschirmfoto_2022-02-08_um_08.36.54.png

Bildschirmfoto_2022-02-08_um_08.37.43.png

Bildschirmfoto_2022-02-08_um_08.37.31.png

Change sorting

You can sort the topics according to your needs. When you click on the title of the column, you change the sorting – however, always only within the categories (pinned, open, closed).

Notifications

The following actions in the forum app trigger a notification:

New topic is opened: Admins & all members.
A response to a topic: Only the topic creator.
Additional responses are added: The topic creator & all those who have already responded.

Examples

Generally for all areas in which you rely on knowledge from the group or in which you require different viewpoints on a subject.

In practice, these use cases are particularly common:

A help forum in which answers from the crowd lead to a result
An FAQ forum in which the employees ask their questions on certain topics
When a team needs to agree on a certain approach
When users want to gain advice

FAQ

Can I change a forum post or the title later on?

It’s not possible to change the title of a forum topic later on. This is for protection so that the meaning of a topic can’t be changed later on and thus give existing content a new meaning.

If there are not yet any responses for a forum topic and the title should be changed, then it’s possible to delete the topic and create the customized version from scratch.

Can I delete, like or share answers?

The answers in a forum don’t completely correspond to a timeline. You have the formatting options of a rich text editor available to you in the forum, as the answers can be much more detailed and complex. You can also add images and videos here if they strengthen your argument.
It’s not possible to share and like posts in a forum app. Individual posts may otherwise be taken out of context by being shared.

Individual titles in a forum can be deleted by the community admin or their creator. Regardless of whether the discussion is still "open" or has been marked as "closed".

Note:
If you delete an answer to a forum post, the content is removed but a note indicating that there used to be an answer there is left in its place for better clarity.