We have a checklist of the most common configuration errors here:
- Have you activated push notifications in your administration settings?
- Have you activated push notifications in the user notifications?
- Does the corresponding device appear in the list of devices?
Case 1: Administration setting is missing
To correct this problem, you need access to the Administration area in Haiilo.
A tick can be added here for "Push notifications" under "General settings" > "Notifications".
Case 2: Personal setting is missing
For this, each user must access their own "Notification settings" in the personal account settings:
Activate the push notifications there.
Activate the push notifications there.
Case 3: The device is missing
For push notifications to work, the mobile device needs to be registered once.
This normally happens when the app is first set up. If the device registration isn’t completed successfully, it’s sufficient for your users to log out of and back into the app. The registered devices for the respective user account can be found in the user profile under "Settings".
This normally happens when the app is first set up. If the device registration isn’t completed successfully, it’s sufficient for your users to log out of and back into the app. The registered devices for the respective user account can be found in the user profile under "Settings".
Extra information for our On-Premises customers:
A key that allows push notifications is automatically saved in the Cloud.
For customers who host Haiilo themselves, an additional step is required here:
Via our Customer Service, we’ll generate a corresponding push key for you. You then just need to add this to your .env file. Please contact our Service Desk.
Via our Customer Service, we’ll generate a corresponding push key for you. You then just need to add this to your .env file. Please contact our Service Desk.