At COYO, you get the best possible service: Whether via the ticket system or by telephone, our service agents are available to you every day during the week to help you with all matters concerning COYO.

To cater your service experience to your needs, we have developed our service packages.

Do you want even faster and better assistance? By booking one of our service packages, you can decide for yourself what you need. Find out what offers you the maximum benefit:

With our gold package, we offer you a complete care-free package. Here you can get the fastest resolution times for problems and your personal contact persons. Unlimited telephone inquiries are included in this service package and also in an emergency, we are on hand to help you with our telephone service for blockers. 

You’re well taken care of with our silver package: Although you won’t have a personal contact person and the reaction and response times are longer than with our gold service, our Service team offers you remote support and also exclusive onboarding with this option. 

Our bronze package is suitable for all those who don’t need so much support and can also get by with fewer services. Those who have fewer needs can also get less. As a result, with our bronze service, although the telephone service can still be accessed, it is only available for a maximum of 1 hour. We are naturally still available to you via the ticket system, where we will respond to your inquiries with the usual level of commitment. 

You can also get by with fewer services and perhaps even have in-house support? No problem. With our basic version, our no-frills service is also available to you free of charge. If you can get by without telephone support and access to our support via the ticket system is sufficient for you, this level is the ideal solution for you.