Who do I contact?
If you have questions about a certain invoice, you’re welcome to contact our Accounting department directly. An e-mail address is shown in the header of every invoice, which you can use to reach the team directly. You’ll usually receive a response within one working day.
Tip:
Do you want to see all of your inquiries to COYO at a glance? Then please create a ticket for us on the topic in our Service Desk. Please use the question type "Questions about contract, license, or invoice" in the Service Desk. Our qualified colleagues will assist you with your concern.
These topics belong to the question type "Questions about contract, license, or invoice"
- Questions about license registration and license levels or the contract itself
- Solving problems with a license warning
- License extensions
- Create and change contact persons in the Customer Center
- Booking additional add-ons and services
- Questions on invoices or sending an invoice again
- Changes to invoice addresses, address changes, or changes of name
- Questions on invoice sum and invoicing
- Change to conditions
