Change license size
You have the option to change your license size. Please note that we have a defined license model.
You can find out here in what increments can you expand or reduce your licenses.
As a Cloud customer, you can make changes on a monthly basis; as an On-Premises customer annually. In this case, please contact us and create a ticket in our Service Desk. Our qualified colleagues will assist you with your concern. Please refer to this article in your ticket.
As a Cloud customer, you can make changes on a monthly basis; as an On-Premises customer annually. In this case, please contact us and create a ticket in our Service Desk. Our qualified colleagues will assist you with your concern. Please refer to this article in your ticket.
What happens to my data if I cancel?
If you’re a Cloud customer, COYO can make the data you have created on the platform available to you as an export on request after the end of your term. This takes place as a .json file with an extra folder for all of the uploaded files. This takes place in a written form on a suitable storage medium. Please note that there may be a charge for this, depending on workload.
Which users are included in the license?
All active users (both external and local users) are counted towards your license. This means that all inactive, hidden, and deleted/anonymized users are not counted.
Note:
It can take up to an hour for a change in the number of users to be shown in the license.
It can take up to an hour for a change in the number of users to be shown in the license.
Error message: "Your license is invalid. Please contact your administrator."
This subject is discussed in detail in this article: What does this error message mean?
