View within the COYO interface
To view details about your license, open the administration section of your COYO and switch to: Administration > Server-info and license.
Tip: The bar gives you information about the current usage. As long as your product does not contain a license key, the view looks like this:
Tip: The bar gives you information about the current usage. As long as your product does not contain a license key, the view looks like this:
The license key itself is generated and managed in our Customer Center. Before you switch to the Customer Center in the next step, please copy the listed server ID.
In our example the ID is 12demo34-s456-789-rver10123445id. This is just an example to give you an idea how it will work. The ID will be different for you.
In our example the ID is 12demo34-s456-789-rver10123445id. This is just an example to give you an idea how it will work. The ID will be different for you.
Customer Center
In the Customer Center you are able to manage your order and invoices. It can be accessed at the URL https://my.coyoapp.com/login. Usually, the person who initially bought COYO also has the required login data consisting of mail address + separate password. If this information is no longer available, contact us, we will help you out. Just submit a question to our service desk.
View within the Customer Center
The best thing to do is to open a second browser window to easily switch between your COYO and the Customer Center.
After logging in to the Customer Center, you will be taken to this overview. Here you can view your order. Click on the details option to enter the previously copied server ID.
Tip: The ID on the far left is your order ID e. g. for support requests.
After logging in to the Customer Center, you will be taken to this overview. Here you can view your order. Click on the details option to enter the previously copied server ID.
Tip: The ID on the far left is your order ID e. g. for support requests.
You will now see the "License Key" field on the right side of the screen. Please enter the server ID from your COYO instance and select "Generate license key". The license key is created. Copy and paste it back into your COYO interface.
Licensing in the COYO interface
After you have entered and confirmed your license key, it will be validated. If this check is successful, the color of the bar changes to green and the red bar disappears.
When everything has finished successfully, the bar shows your current user limit. This shows how many users you can add to your COYO as part of your license:
When everything has finished successfully, the bar shows your current user limit. This shows how many users you can add to your COYO as part of your license:
Do I need the license key for the installation?
No, the license key is not required until COYO is installed.
Which users are counted by the user limit?
Licensing applies to all active users. To release a license, it is sufficient to deactivate a user, a complete deletion is not necessary at this point.
No, the license key is not required until COYO is installed.
Which users are counted by the user limit?
Licensing applies to all active users. To release a license, it is sufficient to deactivate a user, a complete deletion is not necessary at this point.
